FAQ's

We aim to dispatch your order the next business day. During busy periods, there may be delays on your order being shipped out. Once it is dispatched from our warehouse, you will receive a tracking number via email from Australia Post.

If your order is taking longer than usual to arrive, please contact Australia Post directly for an estimated delivery date. Unfortunately, once your order has left our warehouse, we have no control over its journey.

Please note: Australia Post is experiencing delivery time delays due to

• an increase in demand
• adopt additional safety measures (physical distancing) at the distribution centres.
• Reduction in air freight capacity

Australia Post has advised that delivery may take up to 14 days. For more information CLICK HERE

For more information about estimated delivery times, please see our Domestic & International Shipping page on our website.

If you are having problems completing your order, it may be attributed to one of the products in your Shopping Cart. Some of our products, such as our pure essential oils, are considered ‘Dangerous Goods’ by shipping regulations and can only be sent by road. This information can be found on the product’s page under ‘Shipping Info’. If you have entered an overseas delivery address or selected ‘Express Post’ delivery within Australia, the website will not allow you to complete the order.

If you cannot get past the page where your shipping details are entered, please ensure you click ‘update’ after entering your details and wait a few moments for the page to update with your details.